Shipping policy
Brrotank Shipping Policy
At Brrotank, every piece is made-to-order — created exclusively for you. This approach supports sustainability and minimizes waste, ensuring each item is crafted with purpose and care.
We ship worldwide and strive to get your order to you as efficiently as possible.
Shipping Timeframes
- Order Processing Time: 1–2 business days
- Standard Shipping Time (Worldwide): 7–10 business days after processing
- Total Estimated Delivery Time: 8–15 business days
Delivery time may vary depending on your country and local logistics.
Shipping Cost
- Standard Worldwide Shipping: FREE on all orders
Customs & Import Duties
- Depending on your country, custom duties, taxes, or import fees may apply.
- These fees are not included in your order total and are the customer’s responsibility if charged by local customs.
Tracking Information
Once your order ships, you will receive an email with a tracking link to monitor delivery progress.
Shipping Policy – FAQs
Q1. How long does shipping take?
Orders typically arrive within 8–15 business days, including 1–2 days for processing and 7–10 days for shipping.
Q2. Do you offer faster or express shipping?
No. We currently provide standard shipping only, as our focus is on made-to-order craftsmanship and sustainability.
Q3. How do I track my order?
You’ll receive a shipping confirmation email with a tracking number once your order is dispatched.
Q4. Will I be charged customs or taxes?
Possibly. Some countries apply customs duties or import taxes. These are not included in your order and must be paid by you upon delivery if applicable.
Q5. Can I change my shipping address after placing the order?
Yes — please email us at elite@brrotank.com within 12 hours of placing your order to request changes.
Q6. My order hasn’t arrived. What should I do?
If your order hasn’t arrived within 15 business days, contact us at elite@brrotank.com. Include your order number, and we’ll investigate immediately.
Q7. I received a delivery notification, but nothing has arrived.
Check with your local courier, neighbors, or building manager. If still unresolved, get in touch — we’ll help locate your order.